Intern assisting IT department at Berkshire Hathaway GUARD Insurance Companies. Supporting hardware/software projects and responding to help desk requests in a fast - paced environment.
About the role
- Provide Tier One support for IT systems in a nonprofit organization. Assist in troubleshooting and resolving systems issues while ensuring efficient operation of IT resources.
Responsibilities
- Provide Tier One support to the organization
- Ensure the stability, integrity, and efficient operation of the organization’s IT systems
- Apply proven communication and problem-solving skills to help identify, communicate, and resolve systems issues
- Provide basic end-user training on systems and software
- Recommend the purchase of desktop hardware, software, and accessories
- Inspect, install, upgrade, configure, and test new and existing hardware and software systems
- Perform equipment installations and relocations
- Implement the electronic storage policy
- Ensure that process documentation exists for all routine and troubleshooting duties
- Ensure timely assessment, resolution, documentation, and communications with end users of issues in the support tracking system
- Troubleshoot, repair, and work with equipment and software manufacturers to resolve problems on systems
- Assist other IT staff, as required, with general system support throughout the organization
- Be available to perform on-call duty, as needed
- Assist in departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education
Requirements
- Must be currently enrolled in Information Technology related program at a college or university
- Associate's degree in a related area is desired, combined with 1-2 years of experience in the field or in a related area, or equivalent combination of education and experience.
- Appropriate Microsoft certification highly desired.
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