Mentoring and guiding a team focused on improving processes in Merchant Operations at PayJoy. Handling partner queries, onboarding, and streamlining workflows for a better customer experience.
About the role
- Insurance Operations Associate processing insurance policies and supporting customer service at Vanliner Insurance Company. Join a driven team focused on innovative insurance solutions.
Responsibilities
- Participates in examining and processing new insurance policies, renewals, endorsements, and cancellations using various systems
- Enters or loads data into appropriate systems and researches and resolves data errors
- Generates and distributes policy documents, certificates of insurance, and other related materials
- Organizes, prepares, and updates reports
- Participates in determining and adjusting billing status as needed
- Participates in identifying opportunities to streamline procedures, enhance efficiency, and reduce costs
- Performs other duties as assigned
Requirements
- High School Diploma (Associate degree preferred)
- Generally, a minimum of 3 years of experience in insurance operations or customer service
- Completion of or continuing progress toward a professional designation preferred, such as Property/Casualty Insurance license
- Working knowledge of local, state, and federal insurance-related policies
- Strong analytical and organizational abilities with a focus on prioritization
- Working knowledge of insurance data processing systems
- Excellent interpersonal and communication skills
Benefits
- medical, dental, and vision coverage
- wellness plans
- parental leave
- adoption assistance
- tuition reimbursement
- Paid Time Off and paid holidays
- 401(k) plan with company match
- employee stock purchase plan
- commuter benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Merchant Operations Representative at PayJoy managing operations and communication with merchants for onboarding and support. Enhancing the partner experience through efficient processes and administration.
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