Claims Verification Analyst role at Manulife ensuring integrity in health and dental claims processes. Involves auditing submissions and addressing fraud risks with stakeholders.
About the role
- Senior Analyst supporting Business Intelligence & Analytics at Goodwin, providing critical insights to leadership teams. Collaborating cross-departmentally to develop analysis tools and support growth strategies.
Responsibilities
- Design, develop, and build high quality data visualization, reporting, and analytical solutions
- Enhance the quality, functionality, and performance of current reporting solutions.
- Address and resolve questions or incidents escalated by business users.
- Transform disparate data sources into scalable data products and visualizations that effectively communicate business insights
- Evaluate and enhance operational processes and data workflows for scale, simplicity and reliability
- Ensure highest standard of data integrity and quality through the development of robust and automated quality control processes
Requirements
- Bachelor’s Degree required, preferably in a quantitative discipline (e.g., Computer Science, Statistics, Engineering, Mathematics, or similar)
- Advanced degree or professional/technical certifications are nice to have
- Minimum of 5+ years of work experience in business intelligence / analytics role, preferably with some exposure to legal or professional services
- Minimum of 2+ years of work experience in customer / marketing / sales analytics
- Experience working with CRM systems (e.g. Dynamics, Salesforce)
- Proven experience building and managing customer segmentation models
- Experience working across the marketing technology tech stack, i.e. email marketing systems, Cvent (events), Google Analytics & Parse.ly (web analytics), and Sprout (social media)
- Ability to analyze, structure, and contextualize vast, unstructured, or incomplete data
- Demonstrated proficiency with data visualization tools, e.g. Tableau, PowerBI, or Looker
- Demonstrated proficiency with data preparation tools, e.g. Microsoft Fabric Notebooks & Data Pipelines, Alteryx, Tableau Prep, and related querying languages (SQL)
- Demonstrated proficiency with MS Excel, including advanced features such as pivot tables and vlookup
- Strong verbal and written communication / presentation skills
- Experience working in a high-performing agile delivery model is a plus
Benefits
- Flexible work arrangements and hybrid work schedule
- Health, dental, and vision insurance
- Life and disability insurance
- Retirement & Savings Plan
- Emergency back-up child and adult care
- Paid vacation, sick time off, and holidays
- Professional development and career advancement opportunities
- Employee recognition and reward programs
- Employee wellness and assistance programs
- Employee discounts and perks
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