Facility Solutions Manager managing B2B client relationships for City Wide Facility Solutions. Responsibilities include client retention, service strategy, and contractor management in New Jersey.
About the role
- Business Account Manager managing end-to-end journeys for large business customers at Good Energy. Fostering long-term partnerships and driving retention through data-driven insights.
Responsibilities
- Serve as the main point of contact, managing day-to-day interactions and structured reviews to build long-term customer trust.
- Oversee the full lifecycle from onboarding to renewal, using data and reporting to ensure account health and billing accuracy.
- Proactively manage customers to ensure invoices are paid within terms, partnering with debt specialists when necessary to mitigate risk.
- Align with Sales and Partnerships to maximise customer retention and deliver value that supports both customer goals and Good Energy’s mission.
- Resolve complex queries by collaborating with internal specialists, balancing customer needs with broader commercial business interests.
- Deliver against KPIs and team standards, identifying process efficiencies to support the business during periods of high growth.
- Adapt to the evolving energy landscape by continuously developing your industry expertise and mentoring peers to maintain high team performance.
Requirements
- A genuine interest in clean technology and a passion for driving the transition to renewable energy.
- Proven ability to build and maintain high-value, long-term commercial partnerships.
- Strong data literacy with the ability to solve complex billing or portfolio issues.
- Exceptional verbal and written skills, comfortable presenting to clients and internal stakeholders.
- Expert at prioritising a large portfolio and managing time effectively to meet strict KPIs.
- Quick to adopt new tools and a drive to find more efficient ways of working.
- A proactive team player who enjoys sharing knowledge and is comfortable working independently.
- Confident travelling to meet clients in-person from time to time.
- Knowledge or experience of renewables, energy and microgeneration.
- Worked with B2B customers previously.
- Experience in managing customer relationships.
Benefits
- £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
- £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
- £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
- 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
- Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
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