Director of Field Service overseeing SPAN’s utility contracts and deployment strategies. Collaborating with cross - functional teams and managing field service operations.
About the role
- Research Director at Knit driving customer research success and leading project delivery in a remote work environment. Collaborating closely with clients to meet their custom research needs.
Responsibilities
- Serving as the dedicated research lead for all customers’ projects.
- Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context.
- Acting as a strategic problem solver and research subject matter expert for customers.
- Driving, maintaining, and enriching all customer context to improve Knit’s ability to meet customers’ custom research needs.
- Participating in continuous innovation on Knit’s AI product.
- Being the final check and approver on all Knit final topline delivery.
- Driving feedback collection on project delivery and supporting Knit’s product vision.
Requirements
- Must have 8+ years of market research experience, with the majority of the time spent on the supplier side in a market research agency environment.
- Must have experience leading discovery and scoping calls, writing and editing quant and qual questionnaires from scratch, drafting analysis plans, and creating and presenting stakeholder-ready insights topline & reports.
- Ability to drive initiatives and outcomes in ambiguous environments.
- Proven track record successfully operating in an early stage startup (<50 employees) is a plus.
- Proven track record of owning client relationships with customers at Enterprise, Fortune 500 US-based companies.
- Ability to drive initiatives and outcomes in environments with competing priorities.
- If People Manager: Effective People Manager in driving clarity and accountability, hiring, onboarding, performance management, conflict resolution, and morale building.
Benefits
- Competitive salary
- Equity Options
- Healthcare (medical, dental, and vision)
- Additional Coverage
- Company laptop
- One-time, onboarding Technology Stipend
- 401(k) with company match
- Flexible time-off
- Hybrid working
- More!
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