Service Delivery Manager ensuring high service levels for IT managed services customers by building relationships and managing operations. Engaging with clients to drive improvements and focusing on successful outcomes.
About the role
- Area Manager driving healthcare finance solutions in the Pacific Northwest. Focused on strategic regional ownership and partner relationship management within dental and orthodontics sectors.
Responsibilities
- Assume full accountability for the growth, retention, and performance of your territory
- Manage partner relationships to increase utilization
- Identify operational bottlenecks and implement solutions
- Use performance metrics to identify trends and adjust strategy
- Serve as a strategic link between the field and internal leadership
Requirements
- Experience in field sales, territory management, or customer success
- Experience in Dental, Orthodontics or patient financing a plus but not required
- Excellent relationship-building and communication skills
- Comfort with performance metrics and accountability
- Confidence presenting to diverse stakeholders, from treatment coordinators and office managers to executives
- Organized and proactive approach to managing multiple priorities
- A mindset focused on partnership, problem-solving, and execution
Benefits
- Medical, Dental, Vision Insurance
- 401k with 4% company match
- Unlimited PTO
- 6 days of paid sick time
- 6 paid holidays
- 1 floating holiday
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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