Assistente de Operações at Bernoulli managing educational services operational processes. Ensuring effective customer communication and supporting the educational structure through operational tasks and customer interactions.
About the role
- Strategic Senior Manager, Operations at Blooming Health focusing on optimizing customer-facing teams. Leading operational processes and driving efficiency across departments for healthcare equity.
Responsibilities
- Design, implement, and continuously improve core operational processes across the organization, ensuring alignment and accountability between teams.
- Act as a connective leader between customer-facing teams (Sales, Customer Success, Account Management) and internal teams (Product, Technical Ops, Compliance), ensuring that insights flow seamlessly and execution is coordinated.
- Map and improve the full customer lifecycle—pre-sale through implementation to ongoing account success—with a focus on quality, speed, and satisfaction.
- Identify opportunities to automate workflows and deploy AI tools internally to increase efficiency, reduce friction, and scale operations.
- Take frontline customer feedback and translate it into structured insights for Product; ensure that new product releases are operationalized and successfully adopted across teams and customers.
- Track key metrics, and use analytics to guide prioritization, team performance, and strategic improvements.
- Play a foundational role in building and scaling the Operations function. Recruit, onboard, and develop a high-performing team over time.
- Lead cross-functional initiatives tied to growth, compliance, and process improvement in collaboration with the COO and executive leadership.
Requirements
- 7+ years of experience in Operations at a high-growth SaaS company, with increasing levels of leadership and cross-functional responsibility.
- Proven success optimizing internal operations and enabling collaboration between sales, customer success, and product teams.
- Deep operational understanding of SaaS business models, especially in complex enterprise or government-facing environments.
- Strong track record of using AI, automation, or technology tools to drive internal efficiency and scale.
- Excellent communication, project management, and organizational skills—able to manage multiple priorities and stakeholders.
- Strong analytical mindset; comfortable working with data to guide decisions and performance improvements.
- Passion for customer experience, with a "no task is too small" mindset and a drive to ensure excellence at every touchpoint.
- Experience in or strong familiarity with public health, community-based organizations, government agencies, or health systems is a strong plus.
- Leadership presence with the ability to influence and drive change across teams and levels.
Benefits
- Competitive salary
- equity
- benefits
- Hybrid work setting with a high-trust culture.
- Career growth opportunities as we continue to scale rapidly.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Estimating Associate responsible for measuring and bidding flooring materials using CAD software. Collaborating with sales and design staff to deliver accurate project documentation in Oregon and Idaho.
Analista Sênior de Melhoria Contínua e Processos na DMS Logistics. Focado em otimização e gestão de processos operacionais para eficiência e performance.
Analista de Performance & Capacity at DMS Logistics managing capacity planning and performance monitoring. Focused on optimizing operational processes and reducing costs.
Market Operations Engineer supporting the ERCOT wholesale market and grid operations. Providing analytical support, generating reports, and collaborating with stakeholders.
Business Partner at Trinity Health improving revenue cycle performance through metrics review and analysis. Collaborating with front office and billing colleagues to enhance operational efficiency.
Manager overseeing Media Operations team at SES, guiding NOC engineers in a 24/7 environment. Ensuring operational excellence and team development for a high - performance culture.
Supervising Mail Operations Pharmacist managing medication dispensing processes and ensuring quality adherence at CenterWell Pharmacy, a Humana company. Collaborating with management and leading team oversight.
Project Manager coordinating agile projects in the Transformação Digital team at a major Brazilian bank. Leading initiatives and ensuring compliance with regulatory standards in financial industry.
Supervisor of Clinic Operations overseeing non - physician staff in the medical group, ensuring productivity and effective service. Requires Bachelor's degree and 3 years of relevant experience in a similar setting.