BTE Support Technician assembling, testing, and packaging hearing instruments in Kitchener. Contributing to a dynamic work atmosphere with comprehensive benefits and career development opportunities.
About the role
- Technical Support Analyst at Hitss ensuring quality service and system support for clients. Engaging in problem diagnosis, ITIL practices, and database management.
Responsibilities
- Analyze and identify potential systemic issues reported by users in the supported systems used by the client, applying workarounds and responding within SLA to ensure quality service to the end user;
- Diagnose and classify problems identified during incident analysis;
- Document issues in order to create a knowledge base for incident handling by the OGS team.
Requirements
- Completed higher education (Bachelor's degree);
- Experience in customer service;
- Experience in systems support;
- Knowledge of databases (Oracle / SQL);
- Knowledge of ITIL Foundation practices.
- ITIL certification;
- Knowledge of the Python programming language;
- Professional experience in TELECOM companies or in providing IT services to this sector.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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