Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Care Support Office Representative ensuring execution of responsibilities, focusing on customer care, in a hybrid model based in Buenos Aires.
Responsibilities
- Ensure the correct and daily execution of main responsibilities within the Customer Care Support Office according to the requirements.
- Work with guidance from Senior Representatives and Team Lead.
- Build relationships within local team.
- Communicate with internal and external partners by phone or by email.
- Daily communication and collaboration with customer care front office and any other relevant area.
- Be referent of customer portals (invoices submission).
- Lead meeting with the business in case any issues with portals.
- Resolve issues and handle customer complaints internally and externally and determine corrective action.
- Monitor invoicing (manual process when applicable).
- Perform order entry for both division and all accounts with all order entry method.
- Extract and analyze to improve customer KPI's with a mindset of continuous improvement.
- Be referent of different pillars of customer care, such as automation, quality, continuous improvement, master data.
- Manage sales order process from receipt of purchase order for assigned customers and affiliates following Customer Care guidelines.
Requirements
- Bachelor's degree required in Supply Chain Management, Sales, or equivalent.
- Advanced level of English.
- 0-18 months of experience in Customer Care.
- Experience with SAP.
- Good Excel (can maintain complex spreadsheets) or equivalent tools.
Benefits
- Hybrid working model.
- Health insurance coverage.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment.
- Quality of Life program.
- Gympass discount.
- Annual bonus.
- On site lunch service.
- Discounts with partners.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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