Residential Security Agent providing safety and security for clients' residences in the Bay Area or beyond. Responsible for liaisons and emergency response, ensuring client safety at all times.
About the role
- Support Engineer delivering technical solutions to customers and partners at Gigamon. Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction.
Responsibilities
- Deliver exceptional user support using SalesForce Service Cloud software
- Interact with customers/partners through case management systems, phone, email, and screen-sharing sessions
- Serve as the customer’s main contact for providing accurate and creative technical solutions to reported issues
- Update and document the details of technical issues, solutions, follow-up conversations, escalations, and resolutions in the case management system
- Contribute to knowledge base articles to help customers resolve issues independently
- Apply advanced troubleshooting techniques, including isolating, replicating, and creating workarounds for complex problems spanning multiple products/features
- Report defects to Engineering after lab replication, ensuring they meet Escalation standards
- Collaborate with the Support organization to drive process improvements and participate in support initiatives
- Participate in on-call rosters as needed to provide after-hours support for emergencies
- Manage customer escalations, ensuring timely resolution and maintaining open communication with all involved parties
- Work with cross-functional teams to convey customer concerns and advocate for their needs
Requirements
- Must have current security clearance
- Bachelor’s degree in Computer Science, Computer Technology, or a related technical discipline, or equivalent professional experience
- Fluent in both English and Hebrew (verbal and written)
- 8+ years of technical support experience in networking or security
- Hands-on experience with L2/L3 technologies such as Ethernet, TCP/IP, routing protocols, switching technologies, stacking, and QoS
- Strong understanding of TCP/IP and the OSI networking model
- Demonstrated problem-solving and multitasking abilities, with strong organizational and prioritization skills
Benefits
- Great Place to Work certified
- Supportive team environment
- Collaboration and having fun at work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Residential Security Agent managing security for clients’ residences. Engaging with clients and ensuring safety at high - value properties.
Event Security Associate supporting corporate events and high - visibility functions in the United States. Responsible for conducting risk assessments and translating findings into security plans.
IT Security Specialist performing operational tasks on firewalls and security systems in Doha. Maintaining IT security measures, user configurations, and assessing network vulnerabilities.
Global law firm offering legal services while embracing innovation and celebrating diversity and inclusion.
Cloud Cybersecurity Engineer supporting multi - cloud environments for critical USAF missions. Designing, deploying, and maintaining security for AWS, Azure, Google, and Oracle Clouds.
Information Systems Security Engineer (ISSE) driving cybersecurity initiatives in the Digital Modernization Sector. Supporting A&A efforts and ensuring security compliance with federal requirements.
Intern supporting occupational safety and health initiatives at ALTEN Mexico. Assisting in risk management and promoting safe work environments through regulatory compliance and innovation.
Senior SAP Security Specialist working with SAP Security solutions on customer projects. Responsible for workshops and leading consultancy in SAP Security environments.
Cybersecurity Engineer ensuring the security of IT & OT systems at ArianeGroup. Collaborating with internal teams and overseeing compliance and protection measures.