Implementation Consultant responsible for client relations and product implementation at GHX. Delivering high-quality services and ensuring customer satisfaction through various phases of product deployment.
Responsibilities
The Implementation Consultant III implements GHX products in accordance with the scope of work sold to the customer.
Leads instructor-led training sessions on GHX products and applications.
Collaborates and executes on test plans through system integration testing, user acceptance testing, and pre-go-live testing.
The products that the Implementation Consultant III will be supporting are very data dependent.
Maintain and communicate project status to identify progress, risk and mitigate delays.
Participate in identifying and implementing process improvement opportunities that optimize delivery results and achieve greater customer satisfaction.
Ability to create, organize and maintain implementation documentation.
Requirements
Bachelor’s degree in a related field or a combination of education and equivalent work experience.
Minimum of 3 years in an implementation or project management role in a healthcare IT or supply chain organization
Strong understanding of healthcare supply chain, EDI, project delivery and system to system integration
Strong understanding of data structures, system integration, materials management, supply chain and accounting.
Strong knowledge of healthcare procure-to-pay and supply chain operations
Ability to interpret business needs with the goal of implementing products that will meet or exceed customer’s goals and objectives
Have a continuous improvement mindset and share that passion with team members to create processes that improve delivery and customer experience
Ability to excel in a high energy, collaborative team environment
Excellent interpersonal, oral/written communication, organizational, analytical and problem-solving skills.
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