Head of Service PM leading strategic execution of Service Projects. Drive complex projects across Germany & Benelux for energy transition with multi-cultural teams.
Responsibilities
Lead and define the strategic execution of service projects, ensuring on-time delivery, customer satisfaction, and adherence to budget
Maintain customer communication and ensure high customer satisfaction
Coordinate sales pacing in compliance with revenue recognition rules
Maintain continuous communication and delivery alignment across departments, including running workshops
Improve contract management with a strong focus on return on equity regarding contract terms and conditions
Provide quarterly reporting on sales, margins, cash-in and finished goods
Manage order requests and overdue orders in coordination with the Global Supply Chain function
Monitor under- and over-recovery of direct hours to ensure salaries, facility costs, vehicles and tools are sufficiently covered via overhead on hourly rates
Track and drive quality and customer satisfaction KPIs
Requirements
Technical university degree (e.g., production technology, process engineering, mechanical engineering, electrical engineering)
10–15 years of relevant hands-on experience in similar roles
5–7 years of management experience with personnel responsibility
Strong knowledge of portfolio management, project management workflows, lean processes and continuous improvement methodologies
Product knowledge in our industry and/or high-voltage products is highly valued (e.g., circuit breakers, hybrid switchgear, instrument transformers)
Familiarity with ERP (Enterprise Resource Planning) processes
Ability to understand and interpret key business performance indicators
Fluency in English and German, both written and spoken
Proven experience collaborating across functions in a matrix organization
Confident interpretation of regulations, standards and technical specifications
Strong experience with SAP, with focus on Project Management and Engineering modules
Proficiency in MS Office applications (e.g., Excel, PowerPoint)
Willingness to travel nationally and internationally (around 15% annually within the region)
Benefits
Professional growth: dynamic team, extensive resources and training to develop your skills
Fast-growing industry with cutting-edge projects: involvement in high-profile, innovative initiatives
Global exposure: collaboration with a diverse, international network of industry experts
Collaborative environment: supportive culture that fosters creativity and teamwork
Career advancement: opportunities for leadership and professional growth within the organization
Competitive compensation package plus corporate benefits
Job title
Head of Service Project Management – Germany, Benelux
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