Project Manager for SAP S/4HANA overseeing implementation projects. Join EPI - USE in a hybrid role based in Rio de Janeiro.
About the role
- Salesforce Project Manager leading operational excellence for Flowdesk's Salesforce platform. Collaborating across teams to enhance workflows and data compliance in the digital finance ecosystem.
Responsibilities
- Lead and deliver large, cross-functional projects (primarily on Salesforce, occasionally spanning multiple systems), translating business and regulatory requirements into scalable and reliable operational workflows.
- Drive the evolution of Salesforce as the “core operational backbone,” ensuring architecture and automations support continued growth and changing compliance demands.
- Liaise with technical (Architecture/Engineering) and business stakeholders to execute projects from conception to post-go-live.
- Act as the operational relay for your region. Provide high-quality Run & Support coverage, resolve incidents, and enable user adoption during regional business hours.
- Ensure excellent user experience — serving as point-of-contact for escalations, requests, and operational questions.
- Proactively identify ways to improve enablement and drive Salesforce usage across business teams.
- Maintain and improve client & partner lifecycle processes within Salesforce. Uphold data quality and compliance across systems.
- Support release management, document processes, implement best practices, and collaborate with technical and automation teams.
- Drive consistency, audit-readiness, and operational reliability across geographies.
Requirements
- 3–5 years of experience in Operations, Product/Project Management, or Salesforce Ownership within fintech, digital assets, or regulated financial services.
- At least 2 years of hands-on Salesforce configuration experience, including Flow Builder, object & field modeling, permission sets, record types, validation rules, and troubleshooting.
- Demonstrated track record in delivering significant Salesforce-driven projects (not just admin/maintenance).
- Strong process-thinking and analytical mindset; able to structure, document, and scale complex workflows.
- Excellent communication and stakeholder management skills; ability to coordinate across Ops, Legal, Compliance, Tech, and Sales.
- High level of autonomy, ownership, and reliability in fast-paced, demanding environments.
- Fintech/crypto/digital asset operational experience; exposure to regulatory requirements (MiCA, VARA, MAS, etc.).
- ADM-201 (Salesforce Certified Administrator) or similar Salesforce certification.
- Familiarity with multi-system business processes involving tools like Dotfile (KYC/KYB), Ironclad/Tomorro (contract lifecycle), Workato (integrations/automations).
- Experience with release/change management, audit processes, and cross-regional project delivery.
Benefits
- International environment (English is the main language)
- Pension
- 100% health coverage
- Team events and offsites
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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