Hybrid Customer Project Manager

at Nokia

• Job title: Customer Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Tech skills: Cloud, PMP
• Location requirements: Hybrid, Amadora, Portugal

About the role

• Customer Project Manager delivering cloud-native solutions to telecommunications operators across Europe. Managing projects from inception to completion, ensuring scope, budget, and quality standards are met.

Responsibilities

• Lead and manage end-to-end delivery of projects, ensuring adherence to scope, budget, schedule, and quality standards.
• Establish strong relationships with external customers, partners, and internal stakeholders, fostering collaboration across cross-functional teams.
• Oversee project communication, including planning, risk assessment, change management, and opportunity identification.
• Ensure customer satisfaction and project success, maintaining high standards for financial performance and contractual obligations.
• Facilitate project closeout processes, ensuring thorough transition and handover of deliverables.
• Proactively identify and address challenges while distilling complex information into actionable insights for stakeholders.
• Participate in the sales process, identifying upselling and cross-selling opportunities with customers.
• Travel within Europe approximately 20% of the time to engage with stakeholders and manage project-related activities.

Requirements

• 5–8 years of relevant experience in managing projects/programs within the telecom or IT industry, preferably in the cloud.
• Proven ability to lead teams and manage stakeholders effectively.
• Strong interpersonal communication skills with cross-cultural awareness.
• Experience in budget management and financial forecasting of project.
• Fluent in English, both spoken and written.
• European Union, Switzerland or United Kingdom nationality and residence, due security requirements.**
• It would be nice if you also had:
• Experience managing core network implementation projects, especially in 5G and cloud.
• PMP or PMI Project Management certification.
• Ability to influence stakeholders outside your immediate job area.
• Capacity to handle multiple projects simultaneously with good stress tolerance.

Benefits

• Flexible working arrangements and additional flex benefits to support work–life balance
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Medical and life insurance plan, plus paid sick leave for added security
• Meal allowance to support daily needs
• Car allowance based on eligibility
• Well-being programs to support your mental and physical health
• Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
• A learning culture that promotes continuous personal and professional growth – for your role and beyond