Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
About the role
- Technical Support Leader overseeing technical support for energy technologies, managing a team for engineering solutions. Focus on reliability and continuous improvement across electric propulsion systems in the UK.
Responsibilities
- Define strategic direction, goals, and priorities for the technical support team; translate strategy into clear objectives and plans.
- Organise team activity and balance workload distribution.
- Recruit, develop, and mentor engineers; identify skill gaps and implement development plans and certification paths.
- Build a customer-centric, safety-first culture with strong ownership, transparency, and continuous learning.
- Provide first-level engineering guidance to support the Fleet Manager in resolving customer issues across the installed base.
- Manage the 24/7 marine/industry duty rota and schedule to ensure robust coverage and rapid response.
Requirements
- BEng/MEng (or equivalent) in Electrical/Power/Electronic Engineering, Controls/Automation, or a related discipline; OR HNC/HND (or equivalent) with substantial relevant experience.
- Significant experience (typically 5+ years) in technical/customer support for industrial or energy technologies, including 2+ years leading teams, or 10+ years in account management, service engineering.
- Proven track record managing support operations with SLAs, escalations, and major incident response in 24/7 environments.
- Strong troubleshooting skills across electric propulsion, power electronics, drives/inverters, rotating machines or marine automation systems.
- Practical knowledge of ITIL processes; experience with ticketing/CRM tools (e.g., ServiceNow, Salesforce) and remote monitoring/diagnostics.
- Full UK driving licence and willingness to travel across the UK.
Benefits
- Hybrid working (home and UK office)
- 26 days of annual leave + UK bank holidays
- Generous employer pension contribution
- Private medical insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.
Technical Support Manager responsible for IT infrastructure continuity, security, and innovative management. Focusing on problem management in an operational environment.
Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
Financial Applications Support Analyst supporting Oracle Fusion Financial and HR applications for Citco's global team. Involves system maintenance, enhancements, and support responsibilities.
Intern for IT technical support at BETC Havas agency in São Paulo. Providing technical assistance and supporting IT operations with an agile and efficient focus on user experience.
Support Engineer handling customer inquiries via chat and email for Apify's scraping platform. Providing both business and technical support during night shifts in a hybrid role.
Support Engineer managing customer inquiries during day shifts for Apify, a web scraping platform. Engage in both business and technical support via chat and email in Czech Republic.
Technical Support Engineer assisting customers with Emerson Test & Measurement products. Responsible for resolving technical issues and providing customer education.