Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Define strategic direction, goals, and priorities for the technical support team; translate strategy into clear objectives and plans.
- Organise team activity and balance workload distribution.
- Recruit, develop, and mentor engineers; identify skill gaps and implement development plans and certification paths.
- Build a customer-centric, safety-first culture with strong ownership, transparency, and continuous learning.
- Provide first-level engineering guidance to support the Fleet Manager in resolving customer issues across the installed base.
- Manage the 24/7 marine/industry duty rota and schedule to ensure robust coverage and rapid response.
Requirements
- BEng/MEng (or equivalent) in Electrical/Power/Electronic Engineering, Controls/Automation, or a related discipline; OR HNC/HND (or equivalent) with substantial relevant experience.
- Significant experience (typically 5+ years) in technical/customer support for industrial or energy technologies, including 2+ years leading teams, or 10+ years in account management, service engineering.
- Proven track record managing support operations with SLAs, escalations, and major incident response in 24/7 environments.
- Strong troubleshooting skills across electric propulsion, power electronics, drives/inverters, rotating machines or marine automation systems.
- Practical knowledge of ITIL processes; experience with ticketing/CRM tools (e.g., ServiceNow, Salesforce) and remote monitoring/diagnostics.
- Full UK driving licence and willingness to travel across the UK.
Benefits
- Hybrid working (home and UK office)
- 26 days of annual leave + UK bank holidays
- Generous employer pension contribution
- Private medical insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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