Customer Support Consultant delivering technical support on 3Shape products and building relationships with partners and users. Join a multicultural team committed to helping others and solving problems.
About the role
- Partner Onboarding & Experience Consultant at Yooz, a leader in document management with AI automation. Overseeing partner integration processes within the EMEA market.
Responsibilities
- Define and structure the partner onboarding process (training, tools, support).
- Ensure coordination with internal teams (sales, marketing, support, project teams) to deliver a coherent and comprehensive integration.
- Deploy and organize training sessions, both online and in person.
- Measure onboarding KPIs (average time to onboard, activation rate, engagement).
- Maintain smooth communication between partners and internal departments.
- Contribute to promoting a partner-centric culture across the organization.
Requirements
- Bachelor’s degree to Master’s degree in Business or equivalent (Bac+3/Bac+5).
- Minimum 3 years’ experience in a similar role.
- Strong skills in project management, client relations, and B2B partner management.
- Fluent or professional working proficiency in English.
- Assertive, persistent, customer-oriented, with a strong service mindset.
- Experience using CRM tools and ability to become autonomous quickly.
Benefits
- Pleasant working environment: modern offices in Aimargues or Montpellier, with hybrid remote work.
- Dynamic atmosphere: sports activities (football, CrossFit, boxing, swimming) to strengthen team cohesion.
- Stimulating environment: culture of innovation and exciting technical challenges.
Job title
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