Customer Support Consultant delivering technical support on 3Shape products and building relationships with partners and users. Join a multicultural team committed to helping others and solving problems.
About the role
- Junior professional in IT with interest in tech solutions integration. Participating in training and project roles with an expert team.
Responsibilities
- Recopilar, analizar y documentar requisitos funcionales y técnicos.
- Participar en reuniones con stakeholders para entender sus necesidades.
- Elaborar documentación y diagramas de procesos siguiendo metodologías establecidas.
- Colaborar en actividades de testing y validación de soluciones.
- Participar en programas de capacitación en tecnologías y metodologías.
- Desarrollar habilidades y conocimientos específicos en plataformas como OnBase.
- Apoyar en tareas de análisis y diseño de soluciones, preparándose para roles de mayor responsabilidad en el futuro.
- Verificar las parametrizaciones realizadas.
- Proponer mejoras o cambios al producto base a partir de la experiencia obtenida en los proyectos de implementación.
Requirements
- Perfil joven profesional con alguna experiencia previa en análisis, sistemas o áreas afines.
- Interés y motivación por especializarse en plataformas de gestión documental (on base o similares).
- Buen nivel de comunicación y capacidad para trabajar en equipo.
- Orientación a la atención al cliente y a la resolución de problemas.
- Deseable conocimientos básicos en metodologías ágiles (Scrum, Kanban).
- Manejo de lenguaje SQL.
- Diagramas UML.
- Scripting en C#.
- Conocimiento sobre integraciones con Web Service/API.
- Estudios en carreras relacionadas a Sistemas, Informática, Ingeniería en Sistemas o similares.
Benefits
- Modalidad híbrida
- Capacitación y desarrollo profesional
- Oportunidades de aprendizaje
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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