Hybrid Associate Principal Support Consultant, Tier 3 – Clinic

at 3Shape

• Job title: Associate Principal Support Consultant, Tier 3 – Clinic
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Kyiv, Ukraine

About the role

• Support Consultant providing technical assistance for dental professionals via online and offline channels. Resolve issues while managing customer relationships effectively.

Responsibilities

• Provide reliable and efficient technical support on 3Shape hardware and software via online sessions, telephone, e-mails, and occasional on-site events;
• General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up;
• Manage support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM;
• Interact with other departments and escalate customer feedback further;

Requirements

• Full operational command of English, both verbally and in writing;
• Experience in customer support;
• Ability to assist customers in their daily work;
• Strong problem-solving skills;
• Experience with technical support on hardware and software;

Benefits

• 24 working days of annual vacation;
• medical insurance;
• paid sick leaves and child sick leaves;
• maternity and paternity leaves;
• Breakfasts and lunches in the office;
• Good working conditions in a comfortable office in UNIT.City;
• A parking lot with free spaces for employees;
• Occasional business trips to Western Europe;