Account Director in charge of client servicing in Germany and Austria for Stellar. Focus on revenue growth, customer service excellence, and team leadership in retail performance.
Responsibilities
In this role you will have the opportunity to drive revenue growth by motivating and leading a team in Germany and Austria to deliver outstanding customer service.
Hit KPIs and increase Stellar GP
Manage budgets effectively
Build successful client relationships
Deliver service and operational excellence
Optimize team performance
Work collaboratively
Uphold Stellar values
Requirements
Native-level German and professional proficiency in English
Experience in a field marketing agency, ideally with a focus on tactical projects
Proven track record of increasing retail sales and delivering excellent customer service
Experience recruiting, leading, and developing teams
Strategic thinker with the ability to translate ideas into concrete actions
Strong service and consumer orientation
Excellent organizational skills and a confident approach to shifting priorities
A solution-oriented, resourceful, and collaborative working style
Ability to critically reflect on your own performance and that of the entire retail operation
A credible, professional presence capable of confidently advising and influencing senior stakeholders and clients
Advanced proficiency with Google and Microsoft tools
Benefits
30 days of annual leave
Discretionary bonus of up to 10% of salary (based on target achievement)
Paid time off at the end of each month — either Friday afternoon or Monday morning
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