Product Program Manager driving execution of strategic initiatives across Genesys to improve customer experiences through AI innovation. Managing global initiatives and collaborating cross-functionally to optimize performance.
Responsibilities
Manage complex global initiatives from inception through launch, including business case development, solution design, company wide readiness, and performance tracking
Monitor initiative milestones, dependencies, and risks, and use insights to support prioritization, performance measurement, and executive decision making
Communicate progress and key actions to cross functional partners and leaders in a clear and structured manner that drives alignment and accountability
Enable teams to understand and apply Genesys operational frameworks, tools, and processes to improve consistency and execution quality
Contribute to continuous improvement of the One Genesys Framework by incorporating insights, feedback, and best practices from company wide initiatives
Partner with cross functional teams to drive clarity on scope, timing, and resource needs for high impact programs
Identify opportunities to streamline workflows or improve collaboration, including the use of AI tools and automation where appropriate
Requirements
Bachelor's degree or equivalent practical experience in business, operations, program management, or a related field
Applicants must be legally authorized to work in the United States for Genesys now and in the future without requiring visa sponsorship.
Three to four years of experience leading cross functional programs in a global technology, SaaS, or enterprise environment
Ability to translate strategy into structured execution plans with clear dependencies and accountability
Experience influencing teams without direct authority and facilitating decision making with senior stakeholders
Strong communication and presentation skills, including the ability to synthesize complex information for executive consumption
Proficiency with common program management tools such as Smartsheet, Asana, or Jira
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
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