Hybrid Product Program Manager

Posted last month

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About the role

  • Product Program Manager driving execution of strategic initiatives across Genesys to improve customer experiences through AI innovation. Managing global initiatives and collaborating cross-functionally to optimize performance.

Responsibilities

  • Manage complex global initiatives from inception through launch, including business case development, solution design, company wide readiness, and performance tracking
  • Monitor initiative milestones, dependencies, and risks, and use insights to support prioritization, performance measurement, and executive decision making
  • Communicate progress and key actions to cross functional partners and leaders in a clear and structured manner that drives alignment and accountability
  • Enable teams to understand and apply Genesys operational frameworks, tools, and processes to improve consistency and execution quality
  • Contribute to continuous improvement of the One Genesys Framework by incorporating insights, feedback, and best practices from company wide initiatives
  • Partner with cross functional teams to drive clarity on scope, timing, and resource needs for high impact programs
  • Identify opportunities to streamline workflows or improve collaboration, including the use of AI tools and automation where appropriate

Requirements

  • Bachelor's degree or equivalent practical experience in business, operations, program management, or a related field
  • Applicants must be legally authorized to work in the United States for Genesys now and in the future without requiring visa sponsorship.
  • Three to four years of experience leading cross functional programs in a global technology, SaaS, or enterprise environment
  • Ability to translate strategy into structured execution plans with clear dependencies and accountability
  • Experience influencing teams without direct authority and facilitating decision making with senior stakeholders
  • Strong communication and presentation skills, including the ability to synthesize complex information for executive consumption
  • Proficiency with common program management tools such as Smartsheet, Asana, or Jira

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Job title

Product Program Manager

Job type

Experience level

Mid levelSenior

Salary

$83,000 - $154,200 per year

Degree requirement

Bachelor's Degree

Location requirements

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