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GA
Hybrid Senior AI Digital Operations Specialist
Posted last week
About the role
- Senior AI Digital Operations Specialist overseeing the efficiency and development of digital assets at Generali Global Assistance. Responsible for implementing and evaluating digitization initiatives with a focus on AI.
Responsibilities
- The Sr AI Digital Operations Specialist oversees the efficiency and development of Generali's digital assets.
- Responsible for implementing digitization initiatives, overseeing their implementation, and evaluating their effectiveness.
- Focus on enhancing existing digital assets and identifying and deploying new assets with a strong focus on AI.
- Analyzing market data and interacting with internal and external stakeholders.
- Lead digital initiatives, including identifying and prioritizing projects and overseeing project execution.
- Develop and implement solutions to digitize services with a focus on Operations.
- Collaborate closely with Operations, IT, and third-party technology partners to leverage data and reporting, optimize efficiencies, and drive improvements using technology.
- Ongoing research of potential use cases for Generative AI technologies and implementation at scale, including KPI monitoring, efficiency optimization and impact measurement.
- Manage process optimization and automation tools, including modifying workflows within existing or future tools.
- Responsible for delivering digital/automation roadmaps by mapping company needs with available technology, with strong focus on AI.
- Analyze and evaluate existing business processes and digital solutions to identify areas for automation and improvement.
Requirements
- High School Diploma or Equivalent (GED) required.
- Bachelors degree in business management, Information Technology, or related field.
- 5+ years of digital transformation, project management or operational excellence.
- Exceptional quantitative and problem-solving skills.
- Ability to analyze data, overcome data noise, and make data-driven decisions.
- Experience working with complex projects with high quality deliverables and rollout of new technology solutions.
- Organized, efficient and a critical thinker who can work on complex projects, break them down logically, and own them from start to finish.
- A strong communicator that can efficiently convey takeaways and insights to drive improvements.
- Flexibility to learn, understand, and evaluate new concepts in unfamiliar functional areas and new technologies.
- Excellent project management skills with proven ability to meet deadlines, comfortable with a fast-paced environment.
Benefits
- Generous Employer contribution for health, dental, and vision insurance
- Paid Maternity and Paternity Leave
- Scholarship Program for Employee Dependents
- Company match on 401k
- Employee Assistance Program (EAP)
- Company paid short-term and long-term disability insurance
- Company paid life insurance
- Voluntary Pet Insurance
- Voluntary Legal Benefit
- Discounts on travel insurance
- Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)
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