About the role

Senior AI Digital Operations Specialist overseeing the efficiency and development of digital assets at Generali Global Assistance. Responsible for implementing and evaluating digitization initiatives with a focus on AI.

Responsibilities

The Sr AI Digital Operations Specialist oversees the efficiency and development of Generali's digital assets.
Responsible for implementing digitization initiatives, overseeing their implementation, and evaluating their effectiveness.
Focus on enhancing existing digital assets and identifying and deploying new assets with a strong focus on AI.
Analyzing market data and interacting with internal and external stakeholders.
Lead digital initiatives, including identifying and prioritizing projects and overseeing project execution.
Develop and implement solutions to digitize services with a focus on Operations.
Collaborate closely with Operations, IT, and third-party technology partners to leverage data and reporting, optimize efficiencies, and drive improvements using technology.
Ongoing research of potential use cases for Generative AI technologies and implementation at scale, including KPI monitoring, efficiency optimization and impact measurement.
Manage process optimization and automation tools, including modifying workflows within existing or future tools.
Responsible for delivering digital/automation roadmaps by mapping company needs with available technology, with strong focus on AI.
Analyze and evaluate existing business processes and digital solutions to identify areas for automation and improvement.

High School Diploma or Equivalent (GED) required.
Bachelors degree in business management, Information Technology, or related field.
5+ years of digital transformation, project management or operational excellence.
Exceptional quantitative and problem-solving skills.
Ability to analyze data, overcome data noise, and make data-driven decisions.
Experience working with complex projects with high quality deliverables and rollout of new technology solutions.
Organized, efficient and a critical thinker who can work on complex projects, break them down logically, and own them from start to finish.
A strong communicator that can efficiently convey takeaways and insights to drive improvements.
Flexibility to learn, understand, and evaluate new concepts in unfamiliar functional areas and new technologies.
Excellent project management skills with proven ability to meet deadlines, comfortable with a fast-paced environment.

Generous Employer contribution for health, dental, and vision insurance
Paid Maternity and Paternity Leave
Scholarship Program for Employee Dependents
Company match on 401k
Employee Assistance Program (EAP)
Company paid short-term and long-term disability insurance
Company paid life insurance
Voluntary Pet Insurance
Voluntary Legal Benefit
Discounts on travel insurance
Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)