Assistant Branch Manager at Fox Communities Credit Union managing team and branch operations. Ensuring service quality and compliance at Green Bay branch with member experience focus.
About the role
- Manages FPM Litigation Supervisors ensuring quality control and workflow in claims handling. Collaborates on litigated cases with high-level technical advice and team supervision.
Responsibilities
- Manages unit of assigned FPM Litigation Supervisors
- Responsible for workflow, administration, developing employee technical skills, and evaluating performance of FPM Supervisors
- Provides high-level technical advice and supervision on litigated cases
- Manage a team handling PIP billing for Auto insurance
- Reviews case authority and reserves on claims
- Accountable for reviewing, auditing, and approving legal expenses
- Collaborates with counsel on litigation as necessary
- Ensures compliance with policies and customer service standards
Requirements
- Claims supervisor experience required
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- Demonstrated ability to drive results
- Excellent verbal and written communication skills
- 2+ years of PIP/MP claims handling experience and/or experience handling complex litigation claims preferred
Benefits
- Comprehensive Total Rewards program that offers personalized coverage
- Financial benefits including market-competitive compensation
- 401K savings plan vested from day one with a 6% match
- Performance and recognition-based incentives
- Tuition assistance
- Access to additional benefits like mental healthcare, fertility and adoption assistance
- Provides workplace flexibility including the ability to work from anywhere in the US for up to four weeks per year
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