Community Manager managing Wunderflats' presence across social channels and public interactions. Engaging with users and supporting content distribution while collaborating with internal teams.
TC
Hybrid Community Programs Manager
Posted 2 days ago
About the role
- Community Programs Manager overseeing the coordination and quality of Social Support Groups at The Center. Ensuring high-quality facilitation and participant engagement in community programming.
Responsibilities
- Oversee the coordination, quality, and evolution of Social Support Groups and related community programming
- Ensure high-quality facilitation, strong participant engagement, and meaningful connection to Center Support services and broader Center programming
- Support the transition of social groups from primarily drop-in models toward more structured program cycles with seasonal enrollment periods
- Maintain a visible, relational presence within programming, supervise facilitators and intake staff, and oversee program operations including data tracking, reporting, and grant compliance
- Co-design and implement structured social and support groups
- Coordinate recruitment, registration, and orientation processes for program cycles
- Develop program timelines, participant engagement strategies, and culminating or solidarity events
- Oversee Keys to Success programming
- Ensure programming reflects trauma-informed, culturally responsive, and TGNC-centered practices
- Maintain regular in-person presence during group hours, including evenings, to support facilitators and build rapport with participants
- Observe facilitation sessions to ensure alignment with program goals, group norms, and organizational mission
- Cultivate a welcoming, inclusive program culture
- Monitor participation and retention trends
- Recruit, train, and supervise approximately up to 15 part-time group facilitators
- Provide supervision and guidance to the Intake Coordinator
- Conduct initial program placement assessments and facilitate warm referrals to Center Support services
- Ensure that social groups function as a strong entry point into broader Center services
- Oversee program data collection, tracking, and reporting for funding sources
- Support grant compliance, reporting requirements, and budget monitoring
Requirements
- Bachelor’s degree or equivalent transferable lived, education, and/or professional experience
- Three (3) to five (5) years of experience and success in the provision of case management, social groups, community, and/or social services support
- Bilingual or multilingual required
- Spanish language proficiency strongly preferred
- Previous experience in group facilitation in social support groups, group work experience with the TGNC community, wellbeing groups, gender-expansive groups, immigration-related groups, grief, living with HIV, and disability+ community groups
- Strong experience and skills in program development, project management, event production, volunteer/staff supervision, community organizing, and outreach
- Familiarity with trauma-informed and survivor-centered frameworks preferred
- Previous experience delivering services from a trauma-informed perspective and working with individuals that have experience working with survivors of crimes and their families
- Experience leading teams through a supportive and collaborative approach
- Excellent interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds
- Excellent written and verbal communication skills
- A flexible, creative, and assertive self-starter is a must
- Knowledge, understanding, and experience working with LGBTQ+, TGNC, POC, and Immigrant populations
Benefits
- medical
- dental
- vision
- 401k with employer contribution
- voluntary life
- short-term disability insurance
- long-term disability insurance
- paid parental leave
- family care leave
- gender affirming healthcare leave
- generous paid time off policy
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