About the role

Assistant Operations Manager overseeing meter reading services and operations at Bermex, Inc. Key responsibilities include managing operations, supervising staff, and ensuring customer satisfaction.

Responsibilities

Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
Supervise and review the preparation of forecast numbers for each of his/her departments
Review performance and causes of significant variances, along with corrective action plans
Conduct performance and wage reviews for department supervision
Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports
Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel
Handle or defer all customer complaints to the appropriate authorities
Professionally represent the company to clients and their customers
Provide general information about the meter services to customers, when applicable
Other duties as assigned.

High School Diploma or GED
2 years of management experience
3 years’ experience in locating
Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
Highly trained in conflict management and business negotiation processes
Knowledge of operations, safety process, programs, and procedures
Excellent communication skills, comfortable interacting with management and customers
Strong analytical and financial analysis skills
Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices
Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to multi-task, and work independently and as a team

Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short- and long-term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions