Call Center Representative supporting Call Center Team and internal departments by advocating for members. Responsible for resolving customer inquiries and maintaining computer systems.
About the role
- Call Center Representative providing support for healthcare clients in Conway, AR. Handling inquiries and resolving client issues while collaborating with team members and adhering to service level agreements.
Responsibilities
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Call Center Representative assisting customers through phone, chat, and email at Duke Energy. Providing high quality customer service and ensuring customer satisfaction while managing billing and credit issues.
Call Center Agent supporting renowned company in the insurance sector via outbound customer contact. Actively contacts existing customers to advise on insurance products, handling requests by phone, email, and more.
Customer Experience Analyst at Fiserv implementing CX strategies and generating actionable insights for better client support. Collaborating across teams and preparing executive presentations based on data analyses.
Asesor telefónico para atención al cliente en Entel Chile, realizando ventas de productos móviles y hogar. Trabajo híbrido tras 1 mes presencial en Magdalena del Mar.
Agente Call Center for Entel Chile receiving user inquiries and offering products. Handling calls and closing sales after addressing customer questions.
Senior Solutions Architect leading evolution and support of digital and voice service architectures. Focused on omnichannel experience, integration, and conversational automation with agile squads.
Agente de Atendimento Ativo engaging restaurant partners through a food delivery app. Focus on sales strategies and enhancing partner visibility within the platform.
Telephone Advisor in Cross Selling receiving calls from Entel Chile users. Assisting inquiries and closing mobile or home product sales in a hybrid work environment.
Phone Advisor handling inquiries from Entel Chile customers, providing support and closing sales for mobile and home products. Seeking candidates with call center sales experience and hybrid work availability.