Hybrid After-Sales Specialist, Spare Parts, Customer Support

Posted 2 weeks ago

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About the role

  • After-Sales-Spezialist für Ersatzteile und Kundenbetreuung bei Funkwerk-Gruppe. Technische Betreuung und Abwicklung von After Sales Services für Fahrgastinformationssysteme.

Responsibilities

  • Technical support and handling of after-sales services for passenger information systems
  • Identifying and selecting appropriate spare part components
  • Analyzing fault patterns and assessing possible causes
  • Coordinating repairs and service deployments
  • Spare parts management including demand forecasting and allocation
  • Preparing quotations and orders and handling complete order processing in SAP
  • Documenting complaints in the JIRA Service Desk
  • Supporting inventory counts and quality reviews
  • Maintaining customer contacts

Requirements

  • Completed commercial or technical vocational training with a strong technical understanding
  • Good knowledge of electronic components such as power supplies, CPU boards and displays
  • Experience in spare parts or service handling for technical products is an advantage
  • Knowledge of logistics and warehouse processes
  • Proficient user of MS Office and SAP
  • Ability to analyze fault descriptions
  • Structured, independent and solution-oriented way of working
  • Strong communication skills and confidence in negotiations
  • Very good German and English skills, both written and spoken

Benefits

  • Interesting working environment within a forward-looking company
  • Long-term secure position
  • Structured onboarding supported by colleagues
  • Room for professional development
  • Flat hierarchies and short decision-making paths
  • Convenient road access
  • Company after-work events
  • Employee discount program for a wide range of services and products

Job title

After-Sales Specialist, Spare Parts, Customer Support

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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