Technical Customer Service Representative focusing on quickly responding to customer parts requests for fire apparatus while collaborating with various teams for parts sales.
About the role
- Customer Experience Intern serving in customer engagement and operational tasks at Funding Societies. Learning to enhance customer experience and ensuring onboarding compliance while emphasizing their core values.
Responsibilities
- **What you will do :**
- **Support Customer Engagement**: Assist the team in delivering best-in-class experiences by responding to customer inquiries via our omni-channel support systems. You will learn to engage with speed, empathy, and effectiveness.
- **Assist with Onboarding & Compliance**: Support the new customer onboarding process by helping to process applications and conducting initial KYC (Know Your Customer) verification checks under supervision.
- **Operational Support**: Handle day-to-day operational and administrative tasks within the CX portfolio to ensure the department runs efficiently.
- **Data Compilation**: Assist in gathering feedback from chats & calls for the team to look into service improvements.
- Performance Tracking: Monitor and contribute to customer success metrics, learning how individual performance impacts company goals.
- **Culture & Values**: Demonstrate a strong eagerness to learn and a commitment that aligns with our mission and company values.
Requirements
- **What we are looking for:**
- Current student or recent graduate in Business, Communications, Marketing, or a related field.
- Strong written and verbal communication skills.
- High attention to detail, especially regarding data entry and compliance checks.
- Empathy and a genuine desire to help people.
- Tech-savvy and quick to learn new software tools.
Benefits
- **Flexible working -** We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- **Mental health and wellness -** We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
- **Tech support -** We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
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