Onsite Support Administrator providing technical support for DISA operations and systems migration. Collaborating with users to resolve technical issues and enhance customer satisfaction.
About the role
- Auxiliar de Departamento I supporting negotiations and ensuring quality operational processes in Barranquilla. Engaging with multiple teams and handling customer inquiries and payment management.
Responsibilities
- Acompañarás y movilizarás la materialización de las negociaciones a través del seguimiento de los procesos
- Garantizando la calidad y oportunidad en los tiempos de respuesta
- Conocerás y utilizarás adecuadamente las políticas, procedimientos, productos y herramientas
- Alertarás las desviaciones de los acuerdos de servicios y procedimientos
- Comunicarás información relevante de los procesos a diferentes equipos
- Acompañarás y entregarás información sobre consultas y requerimientos relacionados con la gestión de opciones de pago
- Direccionar oportunamente todas las AQRST derivadas de los procesos de cobranza
- Atenderás y guiarás los clientes que se presenten de manera presencial interesados en acuerdos de pago
Requirements
- Ser estudiante o graduado de un programa técnico, tecnológico o estar máximo en el séptimo semestre de pregrado de administración o carreras afines
- Conocimientos en herramientas ofimáticas
- Residir en Barranquilla
- Conocimientos financieros
- Manejo de excel
Benefits
- 14,12 salarios legales
- 4,28 salarios extralegales garantizados
- Remuneración variable
- Hasta 20 días de vacaciones remuneradas
- Planes de ahorro
- Financiación
- Exenciones bancarias
- Seguros
- Convenios
Job title
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Experience level
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Degree requirement
Location requirements
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