E - commerce Operations Analyst overseeing the complete order cycle from creation to delivery. Focused on operational consistency and improvement in performance metrics.
About the role
- Analista de E-commerce managing configurations across various marketplace platforms. Required skills include Excel and marketplace integration knowledge.
Responsibilities
- Set up and configure marketplaces (Mercado Livre, Amazon, Magalu, among others);
- Configure and maintain commercial rules, such as: Pricing, Commissions, Shipping policies, Dispatch and delivery SLAs, Tax and fiscal rules (when applicable);
- Work on the configuration of seller portals and integrator hubs (e.g., VTEX Marketplace, Olist, AnyMarket, Plugg.to, SkyHub, etc.);
- Perform technical onboarding of sellers, including: Initial registration and setup, Catalog validation, Attribute mapping, Logistics and tax integration;
- Monitor and resolve integration errors, such as: Publication failures, Price/stock discrepancies, and Order/status errors;
- Support the structuring of new channels and marketplace rollouts;
- Create and maintain technical and operational documentation (manuals, workflows, and checklists);
- Collaborate with internal teams: Technology, Logistics, Finance, Product Data, and Customer Service;
- Ensure operational stability and compliance of channel configurations.
Requirements
- Previous experience as a Marketplace Analyst, with a focus on configuration and parameterization;
- Practical knowledge of marketplaces and integrator hubs;
- Experience with: Product registration, Category and attribute mapping, Commercial rules, and logistics;
- Knowledge of omnichannel operations and order flow;
- Intermediate to advanced Excel for operational analysis.
Benefits
- Meal allowance
- Health insurance
- Gympass
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