Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Underwriting Support Specialist at Frontline Insurance handling policyholder inquiries and processing endorsements. Ensuring efficient workflow through document management and customer support duties.
Responsibilities
- Handles and processes returned mail per guidelines which includes sorting, scanning, sending agency notifications and documenting policies as needed.
- Scans documents into imaging system, links items to policies, and identifies document types for workflow management purposes.
- Processes simple to moderate endorsements not limited mortgage changes, mailing and property address changes.
- Answers telephone inquiries from policyholders and mortgage companies regarding the verification of coverage and billing information.
- Answer policyholder calls about setting up the customer portal and resetting passwords.
- Handles linking of the queues in Image Now to ensure endorsement work is routed accordingly.
- Assists with projects that will allow the personal lines underwriting department to be more efficient and accurate
- Performs light data entry according to defined guidelines.
- Performs other job-related duties as assigned.
Requirements
- High school diploma or general education degree (GED); additionally, any undergraduate education desirable, or one to three years insurance related experience and/or training; or equivalent combination of education and experience.
- An insurance related designation or license for property and casualty insurance is preferred but not required.
Benefits
- Hybrid work schedule!
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous 9% match
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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