Handles and processes returned mail per guidelines which includes sorting, scanning, sending agency notifications and documenting policies as needed.
Scans documents into imaging system, links items to policies, and identifies document types for workflow management purposes.
Processes simple to moderate endorsements not limited mortgage changes, mailing and property address changes.
Answers telephone inquiries from policyholders and mortgage companies regarding the verification of coverage and billing information.
Answer policyholder calls about setting up the customer portal and resetting passwords.
Handles linking of the queues in Image Now to ensure endorsement work is routed accordingly.
Assists with projects that will allow the personal lines underwriting department to be more efficient and accurate
Performs light data entry according to defined guidelines.
Performs other job-related duties as assigned.
Requirements
High school diploma or general education degree (GED); additionally, any undergraduate education desirable, or one to three years insurance related experience and/or training; or equivalent combination of education and experience.
An insurance related designation or license for property and casualty insurance is preferred but not required.
Benefits
Hybrid work schedule!
Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
Financial Security: 401k Retirement Plan with a generous 9% match
Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
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