Manage existing banking relationships while achieving financial targets as Senior Virtual Relationship Manager. Focus on excellent customer service and banking product knowledge in a dynamic environment.
About the role
- Director of Strategic Account Management leading global team at Frontify to maximize customer value and strengthen partnerships. Overseeing Account Managers to deepen relationships with enterprise brands.
Responsibilities
- Lead, develop, and expand a high-performing global team of Account Managers.
- Build and oversee the account management strategy, ensuring a consistent approach to retention, expansion, and account development.
- Establish clear success metrics, forecasting methods, and reporting processes that connect customer value with revenue performance.
- Collaborate cross-functionally with Sales, Product, and Marketing to align customer priorities with Frontify’s business goals.
- Strengthen executive relationships within key accounts and across internal teams.
- Coach the team and lead with clarity, influence, and commercial awareness.
Requirements
- You bring extensive experience in enterprise account management or customer success within a SaaS, B2B environment.
- You have a proven track record of managing large, complex accounts and achieving measurable growth.
- You’ve led and developed senior account managers in a global context.
- You combine strong commercial judgment, operational discipline, and genuine customer empathy.
- You bring a collaborative mindset, thriving in cross-functional environments and aligning diverse teams toward shared outcomes.
- You’re a builder at heart and are comfortable rolling up your sleeves, getting hands-on, and creating practical solutions to move the business forward.
Benefits
- At least 5 weeks of holiday (PTO)
- Paid educational and well-being days off
- Home office setup budget
- Annual salary review
- Localized benefits
- Invite to our summer company meet-up in Switzerland
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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