Manager qualité relation client at Roole focusing on quality assurance and team management for improved service delivery. Involves managing audits, leading teams, and enhancing operational quality.
About the role
- Deployment Manager overseeing daily operations of the Deployment team at Fortis Payment Systems. Ensuring efficient workflows, high service quality, and cross-functional alignment.
Responsibilities
- Oversee daily operations of the Deployment team, ensuring efficient workflows, high service quality, and cross-functional alignment.
- Lead daily deployment operations, proactively resolving complex requests and managing internal and external escalations.
- Ensure alignment across Sales, Product, and Deployment teams on offerings, timelines, and delivery expectations.
- Oversee physical inventory management across all Fortis locations and coordinate with key vendors and strategic partners to ensure accurate forecasting, ordering, and fulfillment.
- Maintain accuracy of reporting and inventory systems to support operational visibility and control.
- Manage and ensure operational continuity across core deployment systems and platforms (shipping, gateways, POS platforms, and internal tools).
- Partner with Finance and Sales leadership to develop and maintain equipment forecasting models.
- Maintain strong vendor relationships to support inventory availability, logistics, and deployment efficiency.
- Lead onboarding and ongoing training initiatives, maintaining comprehensive documentation and wiki resources.
- Drive process improvements, monitor team performance, and implement operational adjustments to meet company and departmental goals.
- Foster a high-performance team culture through accountability, professionalism, and collaborative problem-solving.
Requirements
- 2–3+ years of experience in a management or supervisory role.
- Experience with payment processing systems and familiarity with inventory management and project management tools.
- Strong organizational and time-management skills, with demonstrated ability to prioritize and delegate effectively.
- Proven ability to lead, motivate, and develop diverse teams to achieve goals and meet deadlines.
- Strong analytical and problem-solving skills, with the ability to resolve complex issues and drive data-informed operational improvements.
- Excellent written and verbal communication skills, with the ability to engage internal and external stakeholders.
- Demonstrated ability to lead projects end to end, from problem framing and executive-ready presentations to driving cross-functional execution.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Manager de qualité relation client chez Roole, gérant l'équipe qualité et les audits. Fournissant des services innovants aux automobilistes depuis 1982.
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