Manager qualité relation client at Roole focusing on quality assurance and team management for improved service delivery. Involves managing audits, leading teams, and enhancing operational quality.
About the role
- Manager overseeing PAP operations for AdaptHealth to ensure quality patient experiences and staff accountability. Responsible for departmental objectives and staff training in California region.
Responsibilities
- Monitor and measure operational flow of the department
- Task responsibilities to staff including intake, processing, and review of medical records
- Ensure inbound calls are handled in a matter that reflects ideal metrics
- Provide a great experience for customers and the PAP team
- Prioritize and develop departmental objectives
- Conduct effective resource planning to maximize productivity of resources
- Analyze statistics relative to metrics set for the department
- Identify root cause of issues and improve overall processes
- Ensure staff are appropriately trained and held accountable for achieving standards and goals
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Ensure staff compliance with all company and departmental procedures
- Assist in the achievement of company goals and objectives
- Ensure achievement of the quality audit program through monitoring, coaching, and feedback
- Manage department budget and expenses
- Prepare reports as needed for leadership
- Train new hires according to standards
- Hold self and team members accountable for meeting performance expectations
- Develop and/or maintain Standard Operating Procedures (SOP’s) that support the work of the team
- Provide feedback and recommendations for improving systems and processes.
Requirements
- Associated degree from an accredited college is required, advanced degree preferred
- Three (3) years’ work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required
- Two (2) HME claims experience is preferred
- Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manager de qualité relation client chez Roole, gérant l'équipe qualité et les audits. Fournissant des services innovants aux automobilistes depuis 1982.
Deployment Manager overseeing daily operations of the Deployment team at Fortis Payment Systems. Ensuring efficient workflows, high service quality, and cross - functional alignment.
Manager EPM managing transformations for financial directions at Primexis. Involving in integration systems and assisting various corporate financial transformations.
Manager expertise - comptable leading a team in financial performance improvement for large enterprises. Engaging with clients and driving departmental strategy in a dynamic consultancy environment.
Manager in contrôle de gestion at Primexis focusing on financial performance improvement for various sectors. Leading a structured team dedicated to financial management tasks for clients in growth contexts.
Manager en Consolidation/Reporting at Primexis, accompagné des grands groupes de tous secteurs d’activité. Intervenant dans l’optimisation des processus et de la mise en place de nouvelles normes IFRS.
Contracts Manager overseeing procurement processes and contract compliance for Land Use Victoria. Collaborating with internal teams and external vendors to manage contract performance and risks.
EH&S Manager overseeing environmental, health, and safety compliance for AdaptHealth across multiple states in the West Region. Driving safety culture and regulatory compliance initiatives within the organization.
Commercial Portfolio Manager managing assigned portfolios of commercial loans and mitigating business risks. Collaborating with various stakeholders to support financial evaluations and customer relationships.