Manager de qualité relation client chez Roole, gérant l'équipe qualité et les audits. Fournissant des services innovants aux automobilistes depuis 1982.
About the role
- Manager qualité relation client at Roole focusing on quality assurance and team management for improved service delivery. Involves managing audits, leading teams, and enhancing operational quality.
Responsibilities
- Manage the quality team and participate in audits.
- Draft and update quality reference documents and standards.
- Support the team in management and the operational deployment of field support initiatives.
- Oversee quality activities in collaboration with training and process managers.
- Contribute to defining the vision for support and setting objectives.
Requirements
- Maintain close collaboration with managers and project leads to optimally organize activity rollouts and field support.
- Keep a close liaison with the Compliance department to ensure compliance with regulatory obligations.
- Monitor quality among our assistance providers and Tersea in coordination with the Partnerships team.
- Operational management tasks including call monitoring, case file sampling/reviews, and participation in audits (approximately twice per month).
Benefits
- Two days of remote work per week plus a telework bonus of 12 days usable over one year.
- Annual profit-sharing bonus (currently between 12% and 15% of salary).
- Free access to a premium on-site gym and group fitness classes.
- On-site company bistro and Swile meal card provided during telework (meal vouchers).
- Complementary health insurance (Alan).
- Crèche (daycare) spots available.
- 50% public transport reimbursement.
- Bike rental with 70% subsidy.
- Employee deals and discounts negotiated by the Works Council (CSE).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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