Manager qualité relation client at Roole focusing on quality assurance and team management for improved service delivery. Involves managing audits, leading teams, and enhancing operational quality.
About the role
- Manager de qualité relation client chez Roole, gérant l'équipe qualité et les audits. Fournissant des services innovants aux automobilistes depuis 1982.
Responsibilities
- Manage the quality team and participate in audits
- Draft and update quality reference documents
- Develop and improve tools and methods for field support
- Take part in recruitment and communicate the vision
- Conduct weekly and semi-annual performance reviews
- Lead and facilitate team meetings
- Oversee quality activities in coordination with the Training Manager and other stakeholders
Requirements
- Work closely with managers and operations coordinators to schedule activity deployments
- Coordinate with the Compliance department to ensure regulatory obligations are met
- Monitor quality for assistance providers and Tersea together with the Partner team
- Perform listening checks and audit tasks (twice a month)
Benefits
- Dynamic work environment and a unique team atmosphere
- A high level of autonomy and the resources to implement your ideas
- Offices currently being renovated for team well-being
- Meal vouchers (Swile card)
- Company contribution toward gym membership
- Two days of remote work per week
- Telework allowance of 12 additional days usable over one year
- Alan health insurance
- Childcare places
- 50% public transport reimbursement
- Employee discounts and special offers negotiated by the CSE
- Annual profit-sharing bonus (between 12% and 15%)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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