Head of Support Operations at System C overseeing operational performance in customer support. Focused on building scalable practices and driving customer outcomes in a fast - changing environment.
About the role
- Project Coordinator providing administrative support to Project Managers in services organization. Coordinating transactional business and managing smaller projects for customer satisfaction.
Responsibilities
- Support the PM in administrative management such as time management, task management, status updates as well as supporting revenue recognition and invoicing
- Support the PM in updating Forterro's project management systems such as Certinia – as appropriate for status, timeline, revenue, invoices, free work hours, EAC and % complete.
- Update project tracking tools with personnel and maintains current, complete, and accurate resource requests and supply forecast in alignment with, and under the direction of, the field-based PM organization
- Manage smaller projects and staff augmentation projects on behalf of field Consultants, ensuring delivery on scope, on cost and on schedule and ultimately achieving customer satisfaction
Requirements
- Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.
- Proven experience (2+ years) in a client interaction role and ability to perform with minimum supervision in multiple projects
- Very good German and English skills (both verbal and written)
- Experience with a Professional Services Automation system (e.g. Certinia / Financial Force) preferred
- Project management and organizational skills, with the ability to manage multiple priorities and stakeholders
- Good organizational management skills and well-developed interpersonal skills
- Ability to manage multiple parallel engagements and dealing with ambiguity
- Ability to work in a team environment, but also be self-directed, proactive, and action-oriented
- Very good customer service skills and a drive for results
- Good analytical and problem-solving abilities
- Good interpersonal and communication skills and adequate problem-solving skills in order to successfully engage with internal and external stakeholders
- High level of integrity, professionalism, and discretion
Job title
Job type
Experience level
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Not specified
Degree requirement
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