Hybrid Sales Program Manager

at Ford Motor Company

• Job title: Sales Program Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $112,680 - $212,760 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dearborn, United States

About the role

• Sales Program Manager responsible for customer engagement and project delivery in Battery Energy Storage Systems. Collaborating with cross-functional teams to ensure successful execution and alignment with customer needs.

Responsibilities

• Connect with BESS customers to build strong relationships, understand needs, and identify high-value project opportunities.
• Work in partnership with the BESS Sales leads to build the Ford Energy pipeline through face-to-face customer communications, ensuring structured engagement throughout the program bidding process with consistent follow-through.
• Enhance coordination and service across multiple customer contact windows, improving responsiveness and customer experience across the full lead-to-cash cycle, product delivery, and after-sales support.
• Establish program teams consisting of Sales, Program Management, and Engineering to initiate customer program development and execution, and lead delivery with ownership of schedule, quality, cost, and risk management.
• Partner with Sales team to define and align program plans to customer account strategy and expectations.
• Help grow the Program Management function over time with a small team of program managers to scale Ford Energy to more customers and regions.
• Coordinate activities across Sales, Engineering and other key stakeholders to confirm customer qualifications, engagement approach, and delivery of the BESS product according to contract terms.
• Coordinate onsite colleagues from other departments and external parties (e.g., Engineering, Sales and Service) to ensure effective product commissioning and after-sales services execution.
• Proactively drive issue resolution across multiple departments to maintain project progress and customer satisfaction.

Requirements

• 8+ years of program/project management experience, ideally in customer-facing delivery environments.
• 5+ years of people leadership/team management experience.
• Familiarity with BESS project business models and project development; preference for candidates with 2+ years of experience in one or more of the following:
• Battery Energy storage systems (ESS)
• Large Scale Electric Power / Utility projects
• Li-ion battery-related projects
• Bachelor’s degree or equivalent required
• Operations Management, Business Management, Program Management preferred
• Strong communication skills with clear logic, able to manage complex stakeholder environments and customer-facing discussions.
• Strong data analysis and reporting skills; able to produce structured updates and executive-ready materials.
• Proven ability to coordinate and collaborate cross-functionally, drive alignment, and resolve issues across departments.
• Proactive, committed, and driven to deliver high standards with strong ownership and follow-through.
• Innovative problem solving and ability to work effectively in a start-up environment.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.