Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.
About the role
- Support engineering for Microsoft Power Platform solutions at Ford, enabling low-code/no-code adoption. Resolve issues with Power Apps, Power Automate, and Copilot Studio.
Responsibilities
- Provide help desk support for Power Platform and Copilot Studio-related issues via ticketing email, chat, and online meetings
- Troubleshoot and resolve common issues with Power Apps, Power Automate flows, and Copilot Studio agents
- Assist users with access issues, permissions, environment configuration, and licensing support
- Follow established Power Platform and Copilot Studio governance, security, and DLP policies
- Assist with environment management tasks, for example solution imports and basic environment troubleshooting
- Help enforce best practices for naming, documentation, and solution lifecycle management
- Maintain awareness of platform updates and feature changes
- Create and maintain help desk documentation, FAQs, and troubleshooting guides
- Contribute to internal knowledge bases and self-service resources
- Work closely with platform admins, developers, and business stakeholders
- Identify recurring issues and recommend process or platform improvements
- Support Power Platform and Copilot Studio adoption initiatives and citizen developer enablement
- Proactively resolve incidents and collaborate with Microsoft Support as needed.
Requirements
- 3-5 years supporting Power Platform including Power Apps and Cloud Flows
- Understanding of low code development using Power Apps, Power Automate flows, Dataverse, and Copilot Studio agents
- Knowledge of citizens development, ALM strategies, security/compliance, and platform/operations management
- Basic understanding of scripting languages and full stack development using programming languages such as Power Shell, Python, and C#
- Experience using and supporting services for Microsoft 365 and including Power BI, SharePoint, Exchange, Office Apps, Entra Identity, and Microsoft Azure
- Basic understanding of AI technology including Large Language Models (LLMs), data grounding and knowledge sources, orchestration, agentic automation, MCP services, and responsible AI guardrails
- Understanding of agile project management, good communication, and team collaboration
- Bachelor’s Degree in Computer Science or equivalent experience preferred
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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