Product Ops Lead for Trustpair's Product team operating in B2B SaaS. Driving operational effectiveness with a focus on AI - enabled improvements in a freelance role.
About the role
- Manager overseeing product operations and performance at Ford's Integrated Services team. Focused on delivering insights to enhance customer engagement with connected vehicle experiences.
Responsibilities
- Support product teams during business planning by providing performance data and forecasting. Ensure team-level goals are aligned with broader Integrated Services KPIs
- Manage the data collection and reporting lifecycle for Monthly Business Reviews (MBRs) and Product Days. Ensure data is accurate, timely, and formatted to highlight key performance drivers. Standardize reporting templates and definitions across different product lines to ensure consistency in how success is measured
- Conduct deep-dive analyses on newly launched features. Partner with PMs to interpret user behavior and engagement metrics, identifying specific areas for iterative improvement
- Act as the primary administrator for the product analytics tech stack (e.g., Amplitude). Lead training sessions for PMs where needed to ensure self-service data proficiency and high data-quality standards
Requirements
- Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience. Master's degree preferred.
- 3-5 years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a proven track record of measuring post-launch success.
- Expertise in separating signal from noise in complex datasets and building compelling narratives for Product and Cross-functional leadership
- 2+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Tableau, Power BI, Looker).
- Strong stakeholder management skills to influence cross-functional teams and drive data-driven decision-making.
- Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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