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About the role
- Director of Digital Experience Engineering leading Ford Credit's technology transformation through innovative digital platforms and AI. Managing a team to enhance customer-facing capabilities and technology strategies.
Responsibilities
- Lead a team of 50+ experienced technical professionals (90% Engineering, 10% Product Managers) to build, grow and maintain all of Ford Credit's digital assets and touchpoints across Ford Credit Operations.
- Be accountable for high-quality and efficient delivery of Ford Credit technology roadmap and innovation across all Digital Platforms, AI enablement and platforms, omni-channel capabilities across touchpoints.
- Leverage Google Cloud Platform (GCP), Artificial Intelligence and DevOps to ensure efficient and effective development across the back end and front end systems.
- Assess, evangelize, and introduce modern technologies and capabilities across the organization to improve Ford Credit's effectiveness.
- Be the catalyst for technology transformation across the digital organization to ensure that Ford Credit has the appropriate software development process, organization capabilities and automated solutions to enable Ford Credit strategies.
- Take an active role as a technology business partner, involved in the advancement of modern technology applications and strategies for customer-facing solutions that drive loyalty and grow customer lifetime value.
- Monitor and introduce trends, new and emerging technologies, processes, and best practices on global digital area.
- Drive the culture of diversity, inclusion, and belonging.
- Understands business and customer priorities, with a lens for technical feasibility to influence product group backlogs in partnership with the Mission leads/Product Owners.
- Work with lead Product Owner matched pair to coordinate quarterly prioritization process while delivering the quarterly OKRs (Objectives & Key Results).
- Measure the effectiveness of digital experiences and adjust the delivery plan based on learning, user, and stakeholder feedback.
- Verifies that the delivered software group products meet desired encryption, security, and business outcomes.
- Provide constructive peer review feedback for product ideas submitted from other areas of the organization.
- Innovate and operate with an Agile, API, and Cloud-Native perspective.
- Provide industry thought leadership for Policies, Processes, People and Tools, while driving a software development lifecycle.
- Continue to evolve the organization in support of the PDO model and use of Agile methods.
- Drive the organization towards AI ways of SDLC to drive productivity including use of VIBE coding and other methodologies.
Requirements
- 15+ years of progressively senior technology leadership experiences with large scale outcomes aimed at consumers.
- Demonstrated technical vision with strong Digital Platforms and AI alongside DevSecOps expertise across large-scale Agile teams.
- Proven experience in leveraging digital, big data, cloud, and AI (Artificial Intelligence) for competitive advantage
- Experience with formulating vision and strategy to transform, simplify, and modernize the implementation of customer-facing capabilities
- 15+ years with progressive responsibilities in digital product, platforms development, AI using Agile/vibe mode
- Experience with leading cloud-based application teams
- Experience with underlying application program (API) methods for systems integrations/data exchanges
- Coordination, integration, and testing activities within and outside of the product line
- Operational experience supporting systems in a 24*7 “always on” environment
- Defining analytics to be collected regarding the product, and prioritization of their collection
- Deep troubleshooting skills and capabilities to lead a triage team across a complex ecosystem with multiple application and service providers in times of critical service interruption
- Ability to influence business partners to develop products that aims to shorten product development cycles and rapidly discover if a proposed business model is viable
- Ability to lead a highly skilled LL6 team and a portfolio of applications that are at various stages of the lifecycle with varying scope and complexity
- Experience in lean product management and effective use of the build, measure, learn cycle.
- Instrumenting software to measure software effectiveness
- Setup of experiments to lower risk and promote learning
- Innovative and able to operate with an iterative, Agile, and user-centric perspective
- Effective communication, collaborative, and influencing skills
- Strong leadership and the ability to teach others
- Understanding of cloud native software design patterns
- Connected to industry trends and direction by both technology companies and other captive finance companies.
Benefits
- Travel: Fully remote or minimal travel, depending on individual’s preference
- Drive the culture of diversity, inclusion, and belonging.
- Assessment, evangelization, and introduction of modern technologies and capabilities across the organization to improve effectiveness.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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