Analyst conducting complex process analyses to drive operational and business transformation in a leading healthcare provider in Brazil.
About the role
- Commercial Analyst analyzing loan applications and promoting Ford Credit products and services. Collaborating with dealers and ensuring high levels of satisfaction in a hybrid work environment.
Responsibilities
- Analyze and decide commercial automotive loan applications submitted to Ford Credit.
- Understand financing plans, programs, and requirements and practice steadfast adherence to policy and procedure.
- Analyze applications to determine investigation needs, including potential fraud or misrepresentation.
- Promote the value of Ford Motor Company and Ford Credit products and services. Leverage relationships to effectively maintain consistent decisioning standards based on commercial credit indicators and key business metrics.
- Maintain a sales and relationship mindset to ensure high levels of dealer and customer satisfaction drive Dealer Satisfaction and Net Promoter Score (NPS) initiatives.
- Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.
- Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (holidays and sales events).
- Welcome positive coaching and learning opportunities to improve your skills.
Requirements
- Bachelor of Business Administration or related business degree.
- Basic understanding of credit lending, financial analysis, sales, collections, caring for customers, and relationship management.
- Proficient computer skills, including the ability to utilize core applications within the Microsoft Office suite.
- Excellent verbal and written communication skills.
- Strong sales and negotiation skills.
- Ability to perform multiple tasks simultaneously, while maintaining a high level of organization and time management.
- Analytical and quick decision-making skills, independently identifying and implementing solutions to problems and overcoming challenges.
- Interpersonal skills, including the ability to quickly adapt communication style and approach, as appropriate.
- Must be available to work a flexible schedule Monday-Friday, which includes some evenings, holidays, Saturdays, and Sundays.
- Ability/willingness to travel as needed – generally no more than one to two weeks per year.
- Applicants must be willing to fulfill employment obligations in a hybrid work environment, including working from home. When working from home, employees need reliable, high-speed internet connectivity and a quiet space with minimal distractions or interruptions.
- 1+ years of experience in automotive finance, consumer lending, or dealership F&I operations.
- Strong proficiency in data analysis tools (e.g., Advanced Excel, Tableau, or Power BI) to drive business insights.
- Proven track record of influencing and negotiating with business partners to achieve mutually beneficial outcomes.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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