Solutions Engineer integrating and optimizing systems for Foods Connected, a cloud-based food supply platform. Role involves customer collaboration and technical solution delivery in Northern Ireland.
Responsibilities
Lead customer integration calls with technical stakeholders, ensuring clear communication and confidence in our approach.
Run discovery workshops to understand customer needs, data structures and integration workflows.
Translate customer requirements into actionable, maintainable solutions using our automation tooling, APIs and other integration frameworks.
Liaise closely with internal teams including Product, Engineering and Implementation to ensure integrations support customer goals and platform best practices.
Configure, test and validate customer integrations including data mapping, transformation, automation workflows and API connectivity.
Troubleshoot integration issues and provide clear, timely solutions to customers and internal teams.
Maintain and monitor existing integrations, ensuring they remain reliable and aligned with evolving customer requirements.
Document integration requirements, technical specifications and support materials to ensure clarity and repeatability.
Provide feedback to Product and Engineering based on customer needs and integration patterns.
Continuously improve integration processes and methodologies to increase scalability, quality and efficiency.
Requirements
BS in Computer Science, Information Systems or related discipline, or equivalent practical experience.
3+ years in a technical customer facing role such as Solutions Engineer, Integration Engineer, Implementation Engineer or similar.
Experience working with SaaS platforms and system integrations.
APIs and integration protocols such as REST and SOAP.
Data formats including JSON, XML and CSV.
Integration tools, automation platforms or iPaaS solutions.
Basic scripting or programming proficiency such as C#, JavaScript or Python.
Understanding of SQL and relational data structures.
Experience collaborating with engineering teams and reading technical documentation.
Familiarity with Agile methodologies.
Benefits
Competitive Base Salary
Clear Career Progression
Generous Holiday Package - 25 Days + 10 Public Holidays
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