Storage Ops & Customer Service Associate handling customer inquiries for logistics company. Managing customer relationships and storage operations with high efficiency and empathy.
About the role
- Lead Specialist, Loan Operations focused on collecting and preparing loan closing documents. Coordinating processes, reviewing for errors, and ensuring compliance as a part of FNBO team.
Responsibilities
- Collect and prepare documents for closing loans
- Coordinating the process, review the docs for errors
- Take action to correct said error(s) and learn from the errors
- Determine the appropriate documentation and coordinate the preparation of LaserPro loan documents
- Review and analyze credit transactions
- Communicate any questions and issues to the lender and management
- Review attorney prepared loan documentation
- Analyze collateral requirements
- Review loan agreements
- Review participation certificates
- Review loan transactions after closing
- Communicate issues to lenders, lending unit management, and department management
- Submit completed files to FNTO Loan Servicing for booking
- Review transactions for purchased participations
- Follow up to ensure security interests in collateral have been perfected
- Follow up on collateral and lien perfection documentation
- Assist lending staff with the correction of exceptions and deficiencies
- Participate in monthly TBR meetings
- Assist in researching Loan Review documentation exceptions
- Exhibit professional behavior and promote positive working relationships.
Requirements
- Excellent verbal and written communication is a must
- Excellent time management skills including the ability to organize, prioritize, and manage multiple projects with minimal supervision within assigned deadlines
- Ability to define problems, establish facts, draw valid conclusions and anticipate what needs to be done to accomplish resolutions
- Knowledge of bookkeeping and balancing concepts with an understanding of the proper use of debits and credits
- Must be proficient in the use of personal computers and the Microsoft suite of software products
- Demonstrated proactive thinking in a production/operational department
- Excellent 10-key skills and keyboarding skills
- Customer service
- Mortgage Loan Servicing
- Candidates must possess unrestricted work authorization and not require future sponsorship.
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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