Helpdesk Analyst responsible for managing user tickets through a management tool in Lima. The role involves ensuring complete information and compliance with defined response times (SLA).
About the role
- IT Support Specialist supporting an international financial institution's IT projects in Frankfurt. Collaborating with teams globally and handling support tasks for internal systems.
Responsibilities
- Support, coordinate, and execute local IT projects according to established standards
- Handle 1st and 2nd level support tasks: respond to calls, create tickets, coordinate with internal departments and external service partners
- Monitor, document, and follow up on incidents and service requests, ensuring timely escalation and resolution
- Contribute to system enhancements, release planning, documentation, testing, and business continuity/disaster recovery efforts
- Maintain active communication with team members across different office locations
- Provide occasional support outside standard working hours (early/late shifts, weekends, local public holidays) when required
Requirements
- Hands-on experience with Microsoft technologies (Windows Desktop, Active Directory)
- Confident user of MS Office and common productivity applications
- Solid understanding of DHCP, DNS, Active Directory services, file and print services
- High willingness to continuously expand and share technical knowledge
- Independent and team-oriented working style
- Experience with Microsoft Configuration Manager (SCCM) is a plus
- Fluent English required (min. C1!); knowledge of German is a plus
Benefits
- Hybrid (1 day remote per week)
- Flexible working arrangements
- Competitive paid leave
- Health and insurance benefits
- Mental well-being programs, counselling, and coaching
- Diverse learning and development opportunities
- Inclusive and international workplace environment
- Possibility of transitioning into a permanent position after the fixed-term contract
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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