Data Quality Manager for Save the Sound managing community science data and maintaining the QuickDrops platform. Collaborating with various stakeholders to ensure data quality and compliance with regulations.
About the role
- IT Service Manager at established IT-Service Provider focusing on Managed Services and customer satisfaction. Involve in service quality, process improvements, and collaboration with internal teams.
Responsibilities
- Management of managed services contracts with regard to service quality, cost-effectiveness and customer satisfaction
- Communication with customers, internal departments and service providers — you ensure all stakeholders are well informed
- Support in escalations, major incidents and service transitions
- Contribution to the further development of service processes, ITSM standards and tools
- Documentation, analysis and maintenance of service activities in ticketing systems
- Participation in internal projects — e.g., to improve processes and interfaces
Requirements
- Completed vocational training or a degree in an IT-related field
- 5–7 years of professional experience in IT service management or a comparable role
- Basic technical understanding of IT infrastructure (e.g., Windows Server, networking, VMware, backup)
- Familiarity with ITIL/ITSM processes (certification is a plus but not required)
- Structured, self‑directed working style and enjoyment of collaborating with customers and colleagues
- Experience with ticketing systems and common office tools — ideally also with CRM or ERP systems
Benefits
- 30 days' vacation and flexible working hours
- Professional training opportunities and development prospects
- Contributions toward company pension scheme and occupational disability insurance
- Health promotion measures (e.g., sports programs, ergonomic workstations)
- Room for your ideas — active participation in shaping the company is encouraged
- Company car available for private use
Job title
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Degree requirement
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Location requirements
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