IT Test Manager shaping the future of life insurance with innovative solutions at Zurich. Involves actively managing test activities and collaborating on business applications within DILI.
About the role
- IT Service Manager at established IT-Service Provider focusing on Managed Services and customer satisfaction. Involve in service quality, process improvements, and collaboration with internal teams.
Responsibilities
- Management of managed services contracts with regard to service quality, cost-effectiveness and customer satisfaction
- Communication with customers, internal departments and service providers — you ensure all stakeholders are well informed
- Support in escalations, major incidents and service transitions
- Contribution to the further development of service processes, ITSM standards and tools
- Documentation, analysis and maintenance of service activities in ticketing systems
- Participation in internal projects — e.g., to improve processes and interfaces
Requirements
- Completed vocational training or a degree in an IT-related field
- 5–7 years of professional experience in IT service management or a comparable role
- Basic technical understanding of IT infrastructure (e.g., Windows Server, networking, VMware, backup)
- Familiarity with ITIL/ITSM processes (certification is a plus but not required)
- Structured, self‑directed working style and enjoyment of collaborating with customers and colleagues
- Experience with ticketing systems and common office tools — ideally also with CRM or ERP systems
Benefits
- 30 days' vacation and flexible working hours
- Professional training opportunities and development prospects
- Contributions toward company pension scheme and occupational disability insurance
- Health promotion measures (e.g., sports programs, ergonomic workstations)
- Room for your ideas — active participation in shaping the company is encouraged
- Company car available for private use
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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