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About the role
- Retail Assistant Manager guiding store operations, resources, and staff at MERS Goodwill in Kansas City. Fostering customer service and positive team dynamics in a retail setting.
Responsibilities
- Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
- Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
- Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
- Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
- Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
- Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
- Helps to identify and recommend employees with proven performance for advancement.
- Safeguards company property and personal information from harm, damage, or theft.
- Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.
- Must read, follow, model, and enforce all agency policies, procedures, and values.
- Utilizes efficient staffing methods to ensure the store is staffed appropriately.
- Arranges for replacements of absent employees when necessary.
- Audits, edits, and approves payroll.
- Eliminates wasteful practices through process improvement.
- Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
- Other duties as assigned.
Requirements
- High School Diploma/GED required; some college preferred.
- One year of Management experience + Previous Goodwill Retail/Warehouse Experience Preferred.
- Valid MO or IL state driver’s license and insurance.
- Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
- Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
- Comfortable with workplace technology like registers, scheduling, and inventory management software.
Benefits
- Monthly Bonus up to $500.00
- Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
- Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
- Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
- 403(B) Retirement on date of hire for employees working 20 or more hours per week.
- 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
- 401(A) Retirement on date of hire for employees working 20 or more hours per week.
- PTO Accrual up to 15 days based on hours worked.
- Employee store discount
- Paid holidays
- Flexible Schedules
- Career Growth Opportunities
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