Director of Admissions overseeing campus admissions activities and managing a team. Ensuring compliance with regulations and mentoring representatives.
About the role
- Director of Critical Facilities Systems managing 24/7 command-and-control functions at Fleet Data Centers. Overseeing operational tools and ensuring safety, security, and availability in critical facilities.
Responsibilities
- Own Fleet’s centralized, 24/7 operational command-and-control functions
- Responsible for the Critical Facilities Operations Center (CFOC) and the Network Operations Center (NOC)
- Build and run programs that ensure safety, security, and availability
- Monitor mission-critical facility telemetry and provide first-line triage
- Maintain and improve response playbooks, escalation paths, and communications protocols
- Define and report KPIs for operations center performance and tool health
- Lead the team responsible for administration, reliability, and lifecycle management of operational systems
Requirements
- 10+ years of experience in mission-critical operations (data centers or similar critical infrastructure)
- 5+ years of people leadership experience, including building or scaling 24/7 shift-based teams
- Strong working knowledge of critical facilities operations and telemetry
- Working knowledge of network operations concepts
- Hands-on experience owning and administering operational platforms such as DCIM/BMS, CMMS, and ticketing/ITSM systems
- Demonstrated incident management and root cause analysis skills
- Strong cross-functional leadership and communication skills
- Willingness and ability to travel to Fleet sites as needed
Benefits
- 100% employer-covered medical, dental, and vision insurance
- 401K program
- standard paid holidays
- unlimited PTO
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