Customer Service Representative liaising between customers and cross - functional teams for timely processing of RFQs. Building long - lasting customer relationships for an aircraft parts distributor.
About the role
- Part-time Customer Care Student at flaschenpost providing prompt assistance through various channels. Engaging in customer communication to ensure satisfaction and support in a fast-paced environment.
Responsibilities
- Handling customer inquiries by phone, email and on social networks
- Assisting customers via live chat and other communication channels
- Independently managing general office tasks
- Actively contributing to the expansion of customer support
Requirements
- Empathetic approach to customer concerns
- Good command of German, both written and spoken
- Flexibility to work changing early and late shifts during the week and on Saturdays
- Enrolled as a student for the entire duration of the working-student position
- Confident PC/computer skills
Benefits
- Work‑life balance – Shape your working day flexibly according to your needs and enjoy the freedom of remote working
- Start‑up perks – Enjoy free drinks and the occasional game of foosball or table tennis as a break from work
- flaschenpost Learning – Create your personal learning journey and expand your know‑how through diverse and innovative training
- Buddy program – Your flaschenpost buddy will support you with advice and guidance during onboarding
- State‑of‑the‑art technology – We place great value on progress and innovation
- Team and networking events – Stay active and get to know your colleagues at corporate sports, game nights and regular meetups
- Corporate benefits – Whether shopping or fitness, benefit from discounts and offers in online shops, gyms, and exclusive arrangements with Hansefit and Urban Sports Club
- Social responsibility – Blood donation during working hours to help save lives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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