Sales Associate at HEYDUDE delivering outstanding consumer experiences and actively championing a positive team culture. Assisting in store departments and achieving performance objectives with brand collaboration knowledge.
About the role
- Werkstudent Kundenservice role focused on customer support and sales for major telecom companies. Engaging with clients through multiple communication channels and ensuring satisfaction.
Responsibilities
- Customer support and communication: Primary point of contact for existing customers of Deutsche Telekom and Vodafone
- Advice & support: Answer questions, solve problems and delight customers — transparently, service-oriented and with an eye for sales opportunities
- Value-added sales: Whether through contract optimization or the conclusion of new contracts. You provide sustainable, pressure-free advice with the aim of creating long-term satisfaction
- Multichannel communication: Whether via chat, email or telephone — you convince with professionalism, friendliness and clear communication
Requirements
- Student: You are a currently enrolled student and can support us for at least 12 hours per week
- Communication talent, empathy & helpfulness: You recognise what customers need and find tailored solutions
- Reliability & self-organisation: You keep an overview and work reliably even in stressful situations
- Language skills: Very good German skills, both spoken and written, are essential for this position
- Experience? Not required! — Motivation counts!
Benefits
- Attractive compensation: On average €14.50–€15.00 including performance-based bonus plus unlimited sales commission
- Secure position in a growing company with a permanent contract
- Pleasant working environment with team spirit, a relaxed atmosphere and positive vibes
- Comprehensive onboarding: Structured, paid training so you start well prepared
- Room for initiative through responsibility, flat hierarchies and short decision-making paths
- Hybrid working after the probationary period for greater flexibility
- Attractive extras such as a Deutschlandticket subsidy, employee discounts, snacks & drinks and much more!
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