Part-time Customer Service Student assisting major telecom companies with support, communication, and sales. Flexible hours and professional development in a dynamic company.
Responsibilities
Customer support and communication: You are the first point of contact for customers of our partner companies (Telekom or Vodafone) and ensure a first-class service experience
Advice & support: You answer questions, resolve issues and delight customers with tailored solutions—transparent, always service-oriented and with an eye for sales opportunities
Value-added sales: Every customer interaction is an opportunity—whether through contract optimization or closing new contracts. You provide sustainable, pressure-free advice aimed at long-term customer satisfaction
Multichannel communication: Whether by chat, e-mail or phone—you communicate with professionalism, friendliness and clear language
Requirements
Communication skills: You can interact well with people and understand their needs
Empathy & helpfulness: You identify what customers need and find matching solutions
Reliability & self-organization: Even in stressful situations you keep an overview and work dependably
Language skills: Very good spoken and written German are essential for this position
Student: You are an enrolled student and can support us for at least 12 hours per week
Experience? Not required! Whether you are changing fields or already have customer contact experience—your motivation is what matters to us
Benefits
Secure position: Permanent employment contract in a growing company
Comprehensive onboarding: A structured, paid induction to ensure you start well prepared
Home office: Option to work flexibly from the office or from home after successfully completing the probation period
Attractive compensation: On average €14.50–€15.00 including performance-related bonus plus unlimited sales commission
Flexibility: Arrange your working hours to suit your life
Career opportunities: Training and real advancement prospects in a modern company
Team spirit: Appreciative team culture, strong peer support and regular team events
Subsidized Deutschlandticket, employee discounts, free snacks & drinks and more
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